Latest version of Dialer Installation, Configuration and maintenance.(Vicibox 8.0.1 ,Goautodial 3.3,OS Dial)
Latest Version of PBX installation, Configuration and maintenance.(Free PBX, PBX In a FLASH, Incredible PBX,Issabel PBX, Elastic PBX)
GAM gateway Configuration (Dinstar, Synway, Yeastar)
PRI Card Configuration with PBX or Vicibox.(Sangoma, Digium, Allo 3rd generation)
Configure The Trunk, Outbound Role And Phone Extraction, User
Knowledge in Open source Telecom PBX Asterisk, Free Switch, On Linux and PHP
Creating Users, Campaigns, Phones and Uploading Leads of data
Taking Backup of Recording in VICI Dialler
Handling Automated Call Distribution (ACD)
Maintain Daily Reports of Users Call, Call Monitoring And Recording
Monitor calling campaigns to increase right party contact percentages while optimizing the platform
Create & Ensure distribution of daily Dialler Productivity Reporting for campaign
Create new centre and agent profiles, maintain and update profiles as required
Manage leads as mandated by campaign guidelines
VICI Dialler Server Operation & maintenance
SIP and IAX Protocols. Troubleshooting Network issues, Dialler issues
Connecting Asterisk to a VoIP Provider
Configuration of multiple VOIP accounts on vicidialer
Configuring And Manipulating CDR (Call Detail Records) as well as CEL (Channel Event Logging)
Knowledge of Linux Operating System
Manage & Maintain The Stability of The Dialer Servers & System itself
Linux Ubuntu Client and Server side operating system Installation.
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