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How Phone Support Professionals Can Help You

Phone support is a business function of supporting either customers or employees telephonically. As a customer support function, assisting clients in making cost effective and the correct use of products can be done via the telephone. The assistance could include the planning, the installation of the product, the training as well as troubleshooting assistance. Furthermore, helping with maintenance scheduling, upgrading of products and even the disposal thereof are all factors incorporated into a business’s phone support function. In the technical industry, phone support is a sub set of technical support. Hiring freelance phone support specialists can be done on Guru.

Regardless of the industry that you are in, phone support specialists can be hired on a freelance basis. These professionals are able to work efficiently with clients or employees, identify and troubleshoot problems as well as analyzing call logs in order to alleviate the clients on queue. They are effective at updating records, including self-help documents so that clients are able to correct issues themselves. Furthermore, they are the first point of contact to a client who is able to provide answers, have the ability to guide clients to initiate corrective measures and make recommendations on what is best suited to client’s requirements. Phone support experts are easily available on Guru. Hire the professional you need today!

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Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.

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Easily pay your go-to freelancers on an ongoing basis. Set up to four recurring payment rules for any given job — pay every week, every other week, every month, or every quarter. Stop or Resume payments at any point with just a click of a button.

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Apr. 2018

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