Account health of Amazon seller Central is very crucial for each successful seller. I possessed three years of practical experience in account health management of Amazon seller central and been working on the following areas,
Order defect rate (ODR):
As per Amazon standard guidelines, ODR should be less than 1%. ODR rate made up of Feedback’s, A-Z claims, and chargebacks. For feedback, my approach would be to request customer diplomatically for revision by resolving concerns. Similarly, for A-Z and chargeback’s, I’ll submit our case with strong justifications to turn around them successfully.
Customer services (CS):
CS is always a crucial part of any business; it begins from responding to buyers (within 24 hours) to resolve his/her concern with satisfaction. I’d love to provide that services because I’ve done this for a long time and covered almost every possible scenario like an item not received, still in transit, received defective/damaged item, and so on.
General Compliance (GC):
This primarily covers compliance with Amazon policies and guidelines in regards to valid tracking rate (VTR, >95%), policy regarding restricted products, IP infringements, and pricing strategies. I’d make sure that your seller account should comply with all the applicable SOP’s of Amazon business.
All in all, this is your business, and to continue on the path to success, you need someone who has a targeted expertise you can use to the benefit of your business. Hire me for your Amazon UK/US seller account and I will be acting as your account health manager taking care of all the tasks/responsibilities mentioned above on a task basis.