*Designed, developed, and produced HTML Help for a web-based higher education software product used by colleges and universities to manage student loans electronically.
*Designed, developed, and produced on-line and paper documentation large-scale software products applications targeted at the judicial market.
* Led the development of the company's first Windows-based help system and developed standards and processes for its implementation. Later converted this help to an HTML-based format for implementation in the company's new web-based products.
* Served on a team defining the requirements for future software development, providing guidance and support for user-interface and usability issues.
* Designed, developed, and produced the company's first JavaHelp for a new generation of Java products.
* Successfully campaigned to incorporate usability into the software development process and produced the first usability plan for a company software project.