I am a recognized expert in interactive marketing, online community building and digital customer care. I have a fifteen year track record of helping large and small organizations develop strategic marketing programs to better understand and service their customers. I bring companies and their customers closer together with a deep experience base of building end-user communities. My background in market research and experience as a senior management consultant enables me to develop programs to tap into emerging markets, validate with primary and secondary research - including peer networks - and then work with marketing, product management, and engineering to translate the needs of customers to powerful products, services and messages. I have experience working at large companies and co-founding smaller companies.
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