Business & Finance
Stong communicator with skills in research, analysis, and project management. Able to translate complex strategic concepts and operations requirements into clear written documents and presentations.
Conducted research for publishers and associations. Included development of interview
instrument, conducting interviews with sophisticated, hard-to-reach professionals, analyzing results, and producing final report and presentation. Skilled in picking up nuances of interview session and probing for valuable insights.
Experienced in identifying and managing outsourced solution providers (e.g., IT application developers, fulfillment centers, call centers). Includes requirements documentation, writing Request For Proposal, managing bid process, selecting vendor, contract negotiation, and implementation.
Analyzed organizations' customer service and fulfillment operations for major US and Canada publishing corporations; provided numerous recommendations pertaining to organization