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Business Planning

Oversaw all client-related performance functions and related business analysis projects. Directed continuous improvement efforts, developing performance reporting metrics, cost reduction initiatives, and efficiency programs. Served as IT's contact for internal system conversion projects. · Retained $250K annually after identifying and eliminating overlapping business functions. · Saved $150K in yearly manual support functions by designing a web-based client reporting and processing system. This system provided the additional benefit of allowing clients to obtain information regarding the progress of their contracts online. · Established, analyzed, a monitored quality and performance metrics of the process operations and customer service functions, and formally provided results to each client and management monthly. Established a relationship management function, providing account management services to a base of more than 1,300 clients (Banks, Financial Service Organizations

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$65/hr Ongoing

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Oversaw all client-related performance functions and related business analysis projects. Directed continuous improvement efforts, developing performance reporting metrics, cost reduction initiatives, and efficiency programs. Served as IT's contact for internal system conversion projects. · Retained $250K annually after identifying and eliminating overlapping business functions. · Saved $150K in yearly manual support functions by designing a web-based client reporting and processing system. This system provided the additional benefit of allowing clients to obtain information regarding the progress of their contracts online. · Established, analyzed, a monitored quality and performance metrics of the process operations and customer service functions, and formally provided results to each client and management monthly. Established a relationship management function, providing account management services to a base of more than 1,300 clients (Banks, Financial Service Organizations

Skills & Expertise

Account ManagementAccountingAccounts PayableAccounts ReceivableAnalysisBillingBudgetingBusiness AnalysisBusiness DevelopmentBusiness RequirementsChange ManagementClient DevelopmentCollectionsConsultingContractsCorporateCredit UnionsCustomer ServiceEngineeringFinanceFinancial ReportingMicrosoft OfficeMs OfficeProgressVisio

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