Exchequer consulting Group is a consulting firm composed of individuals whose backgrounds are in five broad areas: business processes, business solutions, customer service, Internet technologies, and training. Our collective and individual professional experience includes: Large established corporations and Startups Traditional call centers and web-enabled customer contact centers Retailers, wholesalers, service providers, manufacturers Business-to-Business (B2B) and Business-to-Consumer (B2C) Pure play Internet companies and those making the brick-to-click transition Facilitating significant operational performance improvement for major corporations in a variety of industries Managing repair depots, call centers, customer service centers, sales organizations, training organizations, and marketing organizations Developing implementation and project plans for business solutions Managing the First Time Right implementation of systems