Ferndale, Washington, United States

Yearly Stats: $0 Earned |

Business Planning

Provided Consulting Services on Trends, Best Practices, Industry Drivers and Solution Selection Performed Fit Analysis and Business Process Analysis; including data and work flow, hardware, software and network requirements Completed Requests for Proposal (RFP), Statements of Work (SOW), Client Contracts and Project Definition Requirement Documents (PDR) Executed Discovery, Initiation, and Planning processes; created Work Breakdown Structures (WBS) Managed relationships with clients and business partners Lead a multi-disciplined team of Business Consultants, Quality Analysts, Project Managers, Subject Matter Experts, and Data Base Administrators Project Manager, Monroe Network Operations Center and Customer Care Call Center facility build out; opened on time and under budget Reengineered Call Center Agent job function from specialist mode to generalist mode; annual savings of $1.5 million Outsourced residential support; annual savings of $1.75 million Performed Risk Manageme

$60 / Hour
$0 minimum budget