• Used different skip tracing methods to locate customers.
• Responsible in searching city, telephone directories, street listings, employers and relatives to locate customers.
• Manage a large number of accounts categorizing and strategizing to ensure productivity.
• Average 150 calls per day and 70 accounts while maintaining an average of 92-100 % in quality.
• Use all internet databases and phone tools in order to locate customers.
• Responsible for communicating directly with customers to collect debts and resolve outstanding balances.
• Working with customers to resolve their debts, whether through a payment plan or a lump-sum settlement amount