Computer Engineer with complementary studies in IT ??Security and Project Management. Over 6 years experience in Information Technology Industry. Strong computer skills and the ability to troubleshoot and diagnose problems. Good understanding of current technology industry and a good practices/tools, including virtual environments, technical support, information security, issue tracking and networking management. Excellent customer service, writing and editing skills and effective communication. Orientation to continuous improvement focused on enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.