* Familiar with a wide range of technical areas, including application development, Datacenters, etc. * Understand concepts quickly * Interface well with Subject Matter Experts * Can function efficiently as a member of a team or work productively for long periods without supervision * Work positively while under pressure * Familiar with: * Microsoft Word, Excel, Access, Publisher, PowerPoint, Visio, FrontPage; * Adobe FrameMaker, PageMaker, Photoshop, Distiller, Dreamweaver, Flash, Fireworks; * Help file programs: ForeHelp and RoboHelp; * Languages and scripts: UNIX vi; Javascript; Visual Basic; C++; XML and HTML code.