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 Created innovative online help systems with context-sensitive help. Includes HTML Help, WebHelp, and JavaHelp.  Created installation manuals for installing complex software. Included instructions on setting configuration files, untarring files, downloading java applets, and running shell scripts.  Created technical reference manuals containing the system architecture, database schema, backup and recovery procedures, and integration points with third-party software.  Created system administration guides that allow a customer's IT department to customize and maintain the system.  Built Technical Publications departments from scratch for several start-up companies, including hiring and selecting tools.  Created extensive courseware for several training classes including hands-on exercises for the class, as well as easy-to-follow slide presentations.  Conducted on-site and remote training sessions for large audiences, as well as for individuals.  Und

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$50/hr Ongoing

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 Created innovative online help systems with context-sensitive help. Includes HTML Help, WebHelp, and JavaHelp.  Created installation manuals for installing complex software. Included instructions on setting configuration files, untarring files, downloading java applets, and running shell scripts.  Created technical reference manuals containing the system architecture, database schema, backup and recovery procedures, and integration points with third-party software.  Created system administration guides that allow a customer's IT department to customize and maintain the system.  Built Technical Publications departments from scratch for several start-up companies, including hiring and selecting tools.  Created extensive courseware for several training classes including hands-on exercises for the class, as well as easy-to-follow slide presentations.  Conducted on-site and remote training sessions for large audiences, as well as for individuals.  Und

Skills & Expertise

APIAPI DocumentationArchitectureCC++CorporateDeveloperHTMLIBM AIXJavaJava AppletsJavahelpManagementOnline HelpPresentationsProduct ManagementQaSoftware DesignSystem AdministrationTrainingUnixWindowsWindows Nt

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