Responsible for ensuring high quality client services attend to customer’s enquiries. -Manage existing relationships to strength the bond via service and cross sell. -Resolve clients' operational and service issues. - Ensure adherence of all the bank's prescribed procedures and standard operating procedures. -Handling & supervising all operational matters like processing of account opening conducting KYC, E-Banking, Tele Banking, Secure Key, Accounts closure…etc. - Monitoring daily reports related to corporate service products such as: downgraded accounts Watch list, Exception reports for follow up. -Carry out all the duties - by replaying & providing- all the related documents required by Compliance department pertaining to all transfer (inward or outward). -Supervising, and occasionally carry out the daily routine of accounts transactions like payment, transfers, all kind of certificate, fixed deposits…etc. -Monitoring CHQ book & returned CHQs. -Reporting of all issues and suggestions related to the duties of departments to the concerned department at Head Office. -Supervising all jobs carried out by the trade finance department including LCs, LGs LBD PDCs & Bills for Collection.