Lisa28

-, British Columbia, Canada

Yearly Stats: $0 Earned |

Customer Service Operations & Management

- Research, plan, create and develop customer service operations
- Learning, maintaining, information gathering and communicate regarding company products and/or services
- Create customer service policies and procedures adhering to business model and objectives
- Update, plan and create customer service manual, including escalation tasks and procedures
- Monitor customer service team to ensure conformity of company business model, policies and procedures
- Authorizes retention of customer service data and preparation of customer documentation
- Plan, administer and monitor customer service goals and targets
- Customer service human resources management, including team and executive performance methodology
- Lead, supervise and manage customer service team
- Schedules customer service team; maintains necessary calendars for efficient operations
- Professional development of customer service team and executives
- Creation and implementation of education and training courses on customer service psychology
- Plan and conduct customer service surveys and feedback; test target market groups and analyze results
- Plan, organize and implement changes necessary for customer service improvement
- Utilizes innovative customer service techniques to build and maintain relationships with clients and partners
- Coordinate and collaborate with team members, clients, partners, (other) managers, executives and owners for maximum customer service results
- Communicate and report to team members, executives, client, partners, (other) manager and owners on customer service department information
- Create, establish and assist customer service escalation team to assess, interpret ad solve customer complaints; offer guidance and if necessary, manage complex, established or major incidents
- Analyze customer service statistics, trends and targets
- Keeping ahead of developments in customer servi

$60 / Hour
$0 minimum budget