My goal as a freelancer is to provide a world class customer service and a great customer experience, providing outstanding services as a virtual assistant with my skills: *Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers. *strong written (email)communication skills utilizing proper grammar and punctuation. *Ability to work independently while making sound business decision on case information. *Knowledge in MS office *Well developed sense of urgency and follow through; *Ability to multitask multiple systems, screens and task during customer contacts. *Time management and adherence to schedules. *Ability to learn ad adapt to new software technologies *Meets and surpass expectations