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1. Developed product manuals for a division of VISA USA 2. Managed implementation of several ATM & POS networks. 3. Managed the implementation of several payment system projects. 4. Developed Mobile Data Computer Installation Manual 5. Developed Mobile Data Computer Training Manual 6. Developed Customer Service Training Curriculum for the City of Baltimore 7. Trained City of Baltimore on 311 support software. 8. Trained Baltimore City 311 staff on Customer Service Techniques. 9. Wrote requirements documents and user specifications for credit card programs on behalf of financial institutions. Installed Mobile Data Computers in Police Cruisers. 10. Set up funds settlement procedures for financial institutions. 11. Managed implementations of Home Banking & Electronic Bill Payment Projects. 12. Managed Mobile Data Computer Installation Projects. 13. Managed Broadcast Fax Marketing Projects 14. Managed Direct Marketing Mail Campaign. 15. Managed Customer Service Call Center I

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$55/hr Ongoing

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1. Developed product manuals for a division of VISA USA 2. Managed implementation of several ATM & POS networks. 3. Managed the implementation of several payment system projects. 4. Developed Mobile Data Computer Installation Manual 5. Developed Mobile Data Computer Training Manual 6. Developed Customer Service Training Curriculum for the City of Baltimore 7. Trained City of Baltimore on 311 support software. 8. Trained Baltimore City 311 staff on Customer Service Techniques. 9. Wrote requirements documents and user specifications for credit card programs on behalf of financial institutions. Installed Mobile Data Computers in Police Cruisers. 10. Set up funds settlement procedures for financial institutions. 11. Managed implementations of Home Banking & Electronic Bill Payment Projects. 12. Managed Mobile Data Computer Installation Projects. 13. Managed Broadcast Fax Marketing Projects 14. Managed Direct Marketing Mail Campaign. 15. Managed Customer Service Call Center I

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AccessAdobe PhotoshopCustomer ServiceCustomer Service TrainingDirect MarketingMarketingMobileMsMs OutlookOutlookPowerpointSoftware DesignTaxTrainingYahoo

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