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Trained to interpret and analyze building codes, environmental regulations, and land use laws for regional planning, hazardous waste management and environmental protection. Co-organizer for the 1996 WSU Earth Day celebration. Team Leader in mock Environmental Impact Statement planning process for the Granite-Kalispell Bear Recovery Access Plan. Worked with EMS Coordinator on an emergency management mapping project. Produced over 60 individual neighborhood maps and the associated neighborhood address lists were updated and placed in an Excel database format for each block captain. Worked in a call-in center answering 60 to 100 calls a day. Book tours and cruises on a computerized reservation system. Answer customer questions about company policies, various travel destinations, customer complaints and meeting travel agent requests. Conduct fair quotes and direct sales to travel agents and direct customers. Demonstrate product knowledge of over 200 product itineraries and de

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AccessAnalysisBook ToursComputer GraphicsCustomer ServiceData ConversionData EntryData Quality ControlDatabase ManagementDirect SalesEnvironmentalExcelGraphicsInternet TrainingInterpersonal SkillsLegal InterpretationManagementMediationMicrosoftModelingSalesTax FilingTechnical WritingTrainingWindows

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