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Administrative & Secretarial

Event Planning

I have 11 years of call center management experience in the finance industry (focusing on credit cards and mortgage). Within those 11 years, I have worked extensively with Workforce Planning software including Aspect - eWFM (eSP, Agent Productivity and RTA), eTalk / Advisor, Avaya (CMS), Excel, Access, Powerpoint, Project, Visio, Lite Link, Hyperion, MiniTab, Fidelity (Passport), and TSYS. I continue to challenge myself and my staff with learning, utilizing and/or applying new tools and technology. It has been this character trait that has fueled the ascent of responsibilities through my career. I have successfully worked in many roles required to maintain a functional Workforce Planning group. I've been the person entering the data, monitoring the real time activities of agents and interval call center performance, creating the weekly call volume/staffing plans (forecasts), accounting for and reporting variations in weekly plan forecasts, supervising the processes f

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$18/hr Ongoing

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I have 11 years of call center management experience in the finance industry (focusing on credit cards and mortgage). Within those 11 years, I have worked extensively with Workforce Planning software including Aspect - eWFM (eSP, Agent Productivity and RTA), eTalk / Advisor, Avaya (CMS), Excel, Access, Powerpoint, Project, Visio, Lite Link, Hyperion, MiniTab, Fidelity (Passport), and TSYS. I continue to challenge myself and my staff with learning, utilizing and/or applying new tools and technology. It has been this character trait that has fueled the ascent of responsibilities through my career. I have successfully worked in many roles required to maintain a functional Workforce Planning group. I've been the person entering the data, monitoring the real time activities of agents and interval call center performance, creating the weekly call volume/staffing plans (forecasts), accounting for and reporting variations in weekly plan forecasts, supervising the processes f

Skills & Expertise

AccessAccountingAvayaCall Center ManagementExcelFinanceHyperionManagementMicrosoftMicrosoft ProjectMinitabPlanning SoftwarePowerpointReal TimeSoftware DesignVisio

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