With over 10 years of experience in the BPO industry and 6000+ hrs of Bilingual Inbound/Outbound telemarketing call center experience I have strong skills in: web research, email and chat assistance, collections, quality, customer service, lead generation and time management. In addition to my background experience I am a professional bilingual translator (English – Spanish) able to work under pressure to deliver my work on time. I also speak fluent English and I also have a certification in Advanced Excel.