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Administrative & Secretarial Customer Service & Account Management

Expert Customer Service & Account Manage

$10/hr Starting at $150

Overview:

Are you looking for a dedicated professional to elevate your customer service and account management? Look no further! With a proven track record in enhancing customer satisfaction and managing client accounts efficiently, I am here to provide top-notch services tailored to meet your business needs.

Services Offered:

  1. Customer Support:

    • Handling customer inquiries via email, phone, and live chat
    • Resolving customer complaints with empathy and efficiency
    • Providing product and service information to clients
    • Managing customer feedback to improve service quality
  2. Account Management:

    • Maintaining and nurturing client relationships
    • Onboarding new clients and ensuring a smooth transition
    • Regularly updating clients on new products, services, and promotions
    • Handling account renewals and upselling opportunities
  3. Technical Support:

    • Assisting customers with technical issues and troubleshooting
    • Providing step-by-step guidance for product usage
    • Collaborating with the technical team to resolve complex issues
  4. CRM Management:

    • Utilizing CRM tools to track customer interactions and sales pipelines
    • Analyzing customer data to identify trends and improve strategies
    • Generating reports and insights for business growth
  5. Customized Solutions:

    • Developing tailored customer service strategies for your business
    • Implementing customer loyalty programs
    • Conducting training sessions for in-house customer service teams

Why Choose Me?

  • Experience: Over [X] years of experience in customer service and account management across various industries.
  • Skills: Strong communication, problem-solving, and organizational skills.
  • Reliability: A commitment to meeting deadlines and exceeding client expectations.
  • Adaptability: Ability to quickly learn about your products and services to provide the best support.

Let's Work Together!

Enhance your customer experience and streamline your account management with my expert services. Contact me today to discuss how I can help your business thrive.

About

$10/hr Ongoing

Download Resume

Overview:

Are you looking for a dedicated professional to elevate your customer service and account management? Look no further! With a proven track record in enhancing customer satisfaction and managing client accounts efficiently, I am here to provide top-notch services tailored to meet your business needs.

Services Offered:

  1. Customer Support:

    • Handling customer inquiries via email, phone, and live chat
    • Resolving customer complaints with empathy and efficiency
    • Providing product and service information to clients
    • Managing customer feedback to improve service quality
  2. Account Management:

    • Maintaining and nurturing client relationships
    • Onboarding new clients and ensuring a smooth transition
    • Regularly updating clients on new products, services, and promotions
    • Handling account renewals and upselling opportunities
  3. Technical Support:

    • Assisting customers with technical issues and troubleshooting
    • Providing step-by-step guidance for product usage
    • Collaborating with the technical team to resolve complex issues
  4. CRM Management:

    • Utilizing CRM tools to track customer interactions and sales pipelines
    • Analyzing customer data to identify trends and improve strategies
    • Generating reports and insights for business growth
  5. Customized Solutions:

    • Developing tailored customer service strategies for your business
    • Implementing customer loyalty programs
    • Conducting training sessions for in-house customer service teams

Why Choose Me?

  • Experience: Over [X] years of experience in customer service and account management across various industries.
  • Skills: Strong communication, problem-solving, and organizational skills.
  • Reliability: A commitment to meeting deadlines and exceeding client expectations.
  • Adaptability: Ability to quickly learn about your products and services to provide the best support.

Let's Work Together!

Enhance your customer experience and streamline your account management with my expert services. Contact me today to discuss how I can help your business thrive.

Skills & Expertise

Account ManagementAccountingAvayaClient AdministrationClient AssessmentClient ContactClient DevelopmentClient Issue ResolutionClient OrientationCorrespondence ManagementCRMCustomer ServiceData ManagementFive9FreshdeskManagementOntraportOrder ProcessingReportsSalesSalesforceSaleslogixTelephone SupportTraining

1 Reviews

  • MMXIII says,

    I found business toolkits detail oriented and best time managed. His work is outstanding and must take his services in future

    for Editor in Chief on Oct 12, 2023