Hi, my name is Rowena, and people around me call me Owen.
I am passionate to be a wingman to other people. I am determined to move a step forward and put additional challenge in my current field of expertise in terms of selfless service and result oriented outputs. As an individual I value my clients, co-workers and always have a positive attitude towards them.
If you’d like someone to trust your business with, or an entrepreneur who is looking for a talented, resourceful, eager and willing team player, then your search is over.
I can create OPEN and clear communication with clients through various types of methods. It can be via e-mail, phone calls, live chat and in person way of communicating. I am ATTENTIVE to detail and can deliver accurate results efficiently. I am always ready to serve my clients with a smile, positive attitude and empathetic listening ears. I am excellent in handling client concerns and issues to provide the most recommended actions and desirable results with complete satisfaction. I am not just your wingman, but also your restless optimist.
I am SINCERE and HONEST in all my business dealings. I maybe a bit Tenacious but Tender as I persist in providing excellence in my work may it be about time, results and communication to bring the best total care solutions for all my client needs. I am good in Multi-Tasking which I was able to perfect and I am grateful to my former employers for pushing me harder to be the best in my previous roles as a Technical Support Representative. APPROACHABLE, TRANSPARENT can easily work in a team. A FAST Learner and RELIABLE to produce excellent results in a timely manner.
I am also equipped with the following skills, tools/ software:
• Social Media Management Applications: Hootsuite, Twitter, Facebook, LinkedIn, Instagram and YouTube.
• Data Entry Applications: Microsoft Word, Excel, PDF Forms, Google docs
• Presentation Application: Microsoft PowerPoint
• Screen shot/ Screencast: Snipping tool/ Paint
• Calendar and Schedule Management Applications - Google Calendar
• Telephony Applications: VoIP - Skype - Google hangouts – Gotomeeting, messenger, Viber, WhatsApp and IMO
• File Management Applications: Dropbox and Google drive
• Landing Page Creator: Pagewiz
• Graphic Design Software: Canva
• Project Management Application: Trello
• Email Management and Correspondence: MS Outlook, Windows Live, Mac mail, Thunderbird, Gmail, Yahoo mail, Hotmail
• Audio Editing: Audacity
• Subtitling: Subtitle Edit (SE)
As an individual who is always hungry for different types of skills, I continuously feeding myself with different sets of learnings. During my free time, I do watch YouTube tutorials, Online tutorials and even enroll to a short term program to further enhance my skills and to grow in this line of business.
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