Business & Finance
CAREER PROFILE: Mature, proactive, results-oriented young professional with strong organizational, interpersonal and communications skills. Resourceful, efficient, honest, and highly dependable, with a strong work ethic. A hands-on leader and critical thinker who can learn quickly, develop expertise, and produce immediate contributions in systems, analysis, business operations, and retention-oriented programs.
Customer Relations & Retention . Spearheaded a service program which has generated over $50K in first-year revenues and prevented the loss of 200+ clients. Exceptionally talented at resolving complex situations. Recognized for adaptability and calm demeanor in stressful conditions. Able to respond effectively to sensitive inquiries and complaints. Maintain confidentiality of sensitive records.
Quality Assurance . Collaborate with interdepartmental supervisors and senior management to implement quality assurance guidelines in a start up venture. Research and advi