My strengths are in leading:
- Process & IT reengineering
- IT planning
- Software selections
- Identifying & gathering requirements
- Custom software implementations
- CRM / customer contact centers
- Distribution / supply chain management
Past clients have included: AOL, BofA, USAA, Whirlpool, & Simmons through smaller organizations such as McGill University HC, Economy Carriers Ltd, St. Anthony’s, Whitney NB, Farmers State, etc.
I am a great listener that can comprehend & analyze business issues, identify root causes, quantify impacts, and design & develop ‘people, process & technology’ plans & solutions.
My strengths are in leading assessments, reengineering, IT planning, software selections, and custom software implementations at clients in banking, customer contact centers, distribution, energy, healthcare, insurance, and telecommunica
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