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IT Project Management

· Mr. Bellanca has over 15 years experience with designing new and improving existing operational processes for service related organizations. Portfolio examples include a global financial process improvement with $20MM in annual cost savings, a customer relationship management consolidation improvement realizing a $25MM revenue life and a call center capacity optimization that saved $11MM in annual expenses.· Richard has over ten years experience developing and maintaining operational reporting infrastructures for service enterprises. Experience has included maintaining all eChannel Business Operations performance metrics including site traffic, online sales and service transactions and portfolio return on investment calculations. Rich held a similar role within an Insurance product line of business where Associate, Customer and Shareholder metrics in the form of a balanced scorecard were designed and maintained.· Richard has nearly 15 years project and program manageme

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· Mr. Bellanca has over 15 years experience with designing new and improving existing operational processes for service related organizations. Portfolio examples include a global financial process improvement with $20MM in annual cost savings, a customer relationship management consolidation improvement realizing a $25MM revenue life and a call center capacity optimization that saved $11MM in annual expenses.· Richard has over ten years experience developing and maintaining operational reporting infrastructures for service enterprises. Experience has included maintaining all eChannel Business Operations performance metrics including site traffic, online sales and service transactions and portfolio return on investment calculations. Rich held a similar role within an Insurance product line of business where Associate, Customer and Shareholder metrics in the form of a balanced scorecard were designed and maintained.· Richard has nearly 15 years project and program manageme

Skills & Expertise

Business OperationsCorporateFinancial Process ImprovementManagementMarketingOnline SalesProcess ImprovementProgram ManagementProject ManagementSalesSix Sigma

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