I have over 17 years of work experience, which exposed me to a variety of opportunities. These opportunities allowed me to explore different areas within my career. My experience reanges from being a bank teller to a computer programmer.
My primary position was a code owner in application support for the Account Receivable Center (Lockbox-wholesale/retail). This was on-call 24/7-pager rotation position. I monitored applications, and SQL servers in a clustered environment. As a support person I had to determine if the issue was related to user, hardware or software error. If errors were found outside of the application, the issue was immediately escalated to the appropriate area (i.e. field services, 3-tier support