Recent experience doing the following: ? Daily Telephone Support - answer multi-line Help Desk, support and train Receptionists on multi-line phone system ? Systems Administrator of Equitrac PAS Print server, Cisco Call Manager, Cisco Unity, manage Microsoft Exchange domain accounts, RightFax Server, Avaya Definity G3. On call 24/7 ? Level III Support on PC/Mac hardware and software, telecommunications, printers, servers ? Level II Support on ALL technology related issues with a goal of 90% first call resolution ? Train end-users and IT team members as necessary ? Create and manage documentation ? Manage/support Outlook Calendar Scheduling for all conference rooms and resources ? Resolve billing and service issues with vendors ? Hardware: Storage, Management, Configuration, Recycling, Destruction ? Migrations: GroupWise to Outlook, Avaya PBX to VOIP ? Heat Call Logging: Help Desk Workflow, data entry, manage database ? Create and maintain resource checkout system for equ