+ Performed extensive testing and troubleshooting methodologies for Aware Vehicle Intelligence (telematics solution).
+ Troubleshooting and resolution working with IBM Websphere portal server, DB2, Websphere MQ series, Linux and java applications.
+ Trained and developed tier I and II support procedures and documentation.
+ Developed monitoring structure for cluster environment and java applications and fail over model.
+ Worked with application engineers and embedded software engineers to develop solutions to data transfers and management.
+ Worked within IBM team to troubleshoot current software builds and deployment to production servers.
+ Configuration and deployment of GPS software running on Windows 2003 servers and working with Motorola phones via Java applications.
+ Provide support for mercury technologies running on multi platforms
including Sun Solaris, RedHat Linux, SCO Unix and proprietary Linux systems.
+ Troubleshoot and resolution of local area and wide ar
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