Exceptionally familiar with the Request Tracker (RT) ticketing software. Was first tasked at GWI to upgrade their installation of RT (then 87 versions behind) and have been going strong with it ever since. Learned to create custom Perl-based mason pages for accessing RT and heavily customized RT for GWI's needs. Contribute to the RT Wiki and participate in online support communities for RT. The original author and Best Practical company owner, Jesse Vincent, gave me administrative access to maintain the RT Wiki (a frequent target of wiki spammers) and included me in a private online discussion and proofing forum of the recently release O'Reilly publication "RT Essentials" for which I am listed in the contributor credits.
Very experienced with network monitoring software. Used Big Brother for approximately three years for monitoring the Road Runner servers. Used Nagios extensively and have successfully combined my Perl skill in creating an extremely efficient mo