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Administrative & Secretarial

Office Management

- Experienced Call Center Manager and Project Manager - Excellent customer service, technical support and inbound/outbound sales background - Extremely efficient, organized and detail-oriented in all aspects of business and management. - Effective in working with individuals and groups. - Creative and insightful critical-thinker with excellent problem-solving ability and communication skills (written & verbal). - has previous experience online doing telemarketing, appointment setting, creative and content writing, email and chat support (helpdesk support) - Ample knowledge in Search Engine Optimization - Knows a thing or two in computer repairs (can also do it remotely)
I have several years Call Center experience dealing with Customer Service, Technical Support, and Inbound Sales. Included are 4 years as a Team Lead work and 1 year as an Operations Manager. Accounts handled are EPIXTAR, DELL, TXU (Texas Utilities), and LINKSYS

Skills & Expertise

Appointment SettingAvayaCall Center ManagementChat SupportCoachingCommunication SkillsContent WritingCustomer ServiceEmailExcelHelpdeskHelpdesk SupportManagementOracleOutbound SalesPowerpointSalesTechnical SupportTelemarketingWriting

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