I have 11 years of experience in Data Entry, Transcription, and Customer Service assisting U.S. customers. I was trained in Hexaware BPS. I can provide phone support or do documentation. Throughout the years of my experience as a Operations executive and Team Lead I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the work in order to provide the best possible support. I am a full-time freelancer and can work in any time zone.