Result Oriented and people focused. More than 7 years experience of working in diverse industries ranging from Education, Event Management to BPO having migrated over four processes to Proprietary and Vendor locations. Strong communication skills and Six-Sigma Orientation and an MBA from Fore School of Management.
Professional Exposure in the following areas
1. Provided a leadership role in:
· Successfully migrating and managing 3 cards and customer service operation processes into India from the US (in vendor and proprietary location) as part of the Global Infrastructure Optimisation effort.
· Launching a outbound Sales process for a Consumer Durable in a Dialler environment and oversaw a 60 FTE process
· Formulating and executing hiring and attrition based projects
· Initiating Operations audit which increased productivity by 46%
2 Managed Relationships
· Developing and implementing training programs that helped improve customer satisfaction
· Managing projects and