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Operations Management

Result Oriented and people focused. More than 7 years experience of working in diverse industries ranging from Education, Event Management to BPO having migrated over four processes to Proprietary and Vendor locations. Strong communication skills and Six-Sigma Orientation and an MBA from Fore School of Management. Professional Exposure in the following areas 1. Provided a leadership role in: · Successfully migrating and managing 3 cards and customer service operation processes into India from the US (in vendor and proprietary location) as part of the Global Infrastructure Optimisation effort. · Launching a outbound Sales process for a Consumer Durable in a Dialler environment and oversaw a 60 FTE process · Formulating and executing hiring and attrition based projects · Initiating Operations audit which increased productivity by 46% 2 Managed Relationships · Developing and implementing training programs that helped improve customer satisfaction · Managing projects and

Skills & Expertise

ActAnalysisBillingBpoCommunication SkillsCorporateCustomer Focused SalesCustomer SatisfactionCustomer ServiceDesignEditingEvent ManagementFinanceHealthInternal AuditInternationalLeadershipManagementOperations AuditOracleOutbound SalesProduct DesignProject ManagementPromotionsTandem

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