GWBrown

Childersburg, Alabama, United States

Yearly Stats: $0 Earned |

Operations Management

SMC Team Lead Projects Map (Mitigations Automation Project) - This project started as my idea and was incorporated for the Lucent Technologies Global Enterprise. It was determined that HP-ITO was causing erroneous errors and automatically creating Helpdesk dispatch tickets and paging technicians out on false outages. In turn the false outages were causing the Availability Management Team to mitigate these outages in an effort meet contractual obligations and SLA's (service level agreements). Once the false outages were corrected, we established a set of criteria for all outages. Different categories were set for each outage. AI (artificial intelligence) was used to monitor server logs and detect vital information on all outages, which was stored in a remote database then extracted and automatically transferred into the Tivoli Helpdesk ticket system, therefore automatically mitigating such outages. On various stages of this project I performed as Senior Project Manager, Project

$45 / Hour
$0 minimum budget