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Business & Finance

Operations Management

For a professional services company: Developed and delivered training materials for consultants in core consulting skills and tools. For a Fortune 100 consumer products company: Wrote 3 and 5 year business plans; consolidated plans and developed summaries for Board of Directors and Senior management. For a large health care company: Developed new HIPAA-compliant processes and procedures. Developed and managed programs and training to reduce backlog of 10,000 claims. Hired, trained, and coached team members. Trained Claims Reps in how to process certain claims using new claims processing system. For a Software Developed: Developed and wrote 25 business and technical documents for the purpose of marketing and customer education, including product fact sheets, technical documentation and user manuals, press releases, and partner communications. For a High Tech/Computer Peripherals Client: Developed business contingency plans for Year 2000 project. Developed high-level bus

Skills & Expertise

ConsultingCustomer EducationDesignEcommerceField SalesFinanceHealthLegalManagementMarketingMaterialsOperations ManagementPress ReleasesProcess ImprovementProcessingProject ManagementProject Management TrainingRecruitingSalesSoftware DesignTechnical DocumentationTestingTrainingUser Manuals

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