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Operations Management

• Worked with project stakeholders to plan and ensure proper execution of project rollout strategy, inclusive of: pilot, production, communications, support, and closure activities • Facilitated project team through the definition of scope, requirements, and design. Responsible for project documentation, including scope document, and implementation document. • Performed outreach to field to discuss project effectiveness and to resolve issues and/or answer questions • Conducted project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. • Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and took corrective action as necessary. • Utilized Clarity as the corporate standard to support project planning, status monitoring, issues/risk management, resource allocation and

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$50/hr Ongoing

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• Worked with project stakeholders to plan and ensure proper execution of project rollout strategy, inclusive of: pilot, production, communications, support, and closure activities • Facilitated project team through the definition of scope, requirements, and design. Responsible for project documentation, including scope document, and implementation document. • Performed outreach to field to discuss project effectiveness and to resolve issues and/or answer questions • Conducted project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. • Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and took corrective action as necessary. • Utilized Clarity as the corporate standard to support project planning, status monitoring, issues/risk management, resource allocation and

Skills & Expertise

AnalysisChange ManagementCorporateDesignExcelManagementMicrosoftMicrosoft ProjectPowerpointProcessingProgressPublic SpeakingRisk ManagementTrainingVisioWholesale Lending

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