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Operations Management

Management Professional with over 15 years of results-driven experience in leading targeted service initiatives in both travel and pharmaceutical industry call center operations. Recognized for ability to translate company goals to front-line, driving performance through education and measurement, delivering organizational financial results. Strong communication, management and leadership development skills. Self-motivated leader who is able to facilitate execution of complex projects through teams and possesses keen ability for measuring and monitoring performance to achieve client requirements and drive quality improvement. Areas of Expertise: - Staff & Operations Management - Call Center Management - Strategic & Succession Planning - Performance & Process Improvement - Financial & Budget Accountability - Cost Control Management - Leadership Training & Development - Project Management
Over 15 years experience in leadership and business management. Proven r

Skills & Expertise

Call Center ManagementClient RequirementsCustomer ServiceCustomer Service ManagementLeadershipManagementOperations ManagementProcess ImprovementTraining

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