United Health Group (10/04 to Present) Program Integration Manager (Infrastructure) * Manage the integration of cross-segment and service tower projects, responsible for design, execution and delivery of project plans and artifacts enabling stable, secure infrastructure implementations; adhering to a standard infrastructure design and build process. US Bank (03/04 to 09/04) Infrastructure Integration Manager * Manage infrastructure project activities in support call center improvement projects. * Direct the implementation of multi-tier hardware, networking design & cabling, server implementation and operational documentation coordinating with the development and implementation of interactive voice response IVR's, multi-node data warehouse, predictive auto-dialers, Siebel CRM, SAS Campaign manager and Tibco Middleware. Wells Fargo Home Mortgage, (11/03 to 02/04) Project Manager * Provide a systematic and proactive approach to managing the implementation of a st