Skills:Knowledge Management ConsultingKnowledge-Centered Support implementation consultingKnowledge Management for Service Desks consultingTechnical writing consultingUser manual / guides and technical documentation creationEnd user trainingService Desk knowledge management trainingInstructional TechnologyInstructional design
I have a few main focus areas: Knowledge Management program implementations, technical writing, and Instructional and training design. If you are wanting to implement Knowledge Management for your Service Desk or Help Desk, I have experience implementing and maintaining Knowledge-Centered Support (KCS) programs at a Service Desk that supports about 5,000 internal employees.If you are looking to create user centric technical documentation, I have years of experience writing documentation in the Higher Education field for Faculty, Staff, and Students. I also have experience writing technical documentation for end users in a help desk/service desk environment.
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