I have 5 years experience in call handling in which I did both inbound and outbound.
For the inbound account, I assisted cable, internet and telephone customers (US Company) for billing concerns with a bit of basic troubleshooting. When I did outbound, I have called residence for auto, life and health insurance surveys and I also did B2B calls for wireless wholesale company (US.) My latest job was as a Quality Assurance Specialist in which I monitor and evaluate calls to make sure that agents are doing what is expected of them.
My experience has developed my communication skills. With my ability to work with less supervision and my will to provide efficient, quality service, I am confident that I can do well in whatever job that my skills will fit into.
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