I am a professional, proficient Quality Assurance Engineer with 5+ years experience in corporate procedures, writing software and hardware testing programs, technical diagnostics and procedures implementation, database technology, programming, writing and revisions of technical procedures manuals, employee training, and I am versed in a multitude of additional support software packages/programs.
Partial List of Services:
~ Writing test programs, plans, procedures and protocols.
~ Data Entry
~ Program Quality Assurance, Personnel and Project Management
~ Development/Implementation/Training of customer service diagnostic and tier II problem solving procedures.
~ Customer Relations and Technical Support
~ Development/Implementation/Training of Networking Procedures
~ Writing/Training of User Manuals and Technical Documentation
~ Employee technical equipment and procedure training.
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