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Project Management

Brooklyn Solutions is a start up company of two individuals. I have personally been in the contact center industry over 12 years and have built a vast network of resources that I bring with me when tackling new projects. Strengths are in call center operations, proces improvement, increasing efficiency, leadership consulting, client services, contract management, quality and implementations. I have worked with a variety of industries and companies both large and small. I bring my expertise and real world experience to the table to partner for any solution you need for your contact center. My strength is understanding of all the components that make a successful, customer driven, cost effective contact center and translating that into real solutions for any environment.

About

$40/hr Ongoing

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Brooklyn Solutions is a start up company of two individuals. I have personally been in the contact center industry over 12 years and have built a vast network of resources that I bring with me when tackling new projects. Strengths are in call center operations, proces improvement, increasing efficiency, leadership consulting, client services, contract management, quality and implementations. I have worked with a variety of industries and companies both large and small. I bring my expertise and real world experience to the table to partner for any solution you need for your contact center. My strength is understanding of all the components that make a successful, customer driven, cost effective contact center and translating that into real solutions for any environment.

Skills & Expertise

CoachingConsultingContract ManagementContractsEmailLeadershipManagementOutsourcingSalesWorkforce Management

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