A thinker, enabler and an accomplisher, with more than eighteen years in IT and over ten years of complex Project Management and Business Analysis experience. Expertise in Service Optimization; Help Desk, Quality of Service, Service Level Management, PRINCE II, Project Management, Business Analysis, Technical Writing, Performance & Availability, Incident and Problem, Change, Release Management and IT Security by incorporating ITIL framework, CoBIT controls, Six Sigma methodology, CMMI maturity model, SAS 70 and COSO controls and making organizations SOX and ISO 9000, 20000 and 17024 compliant.
· Successfully managed to setup Project Office to establish unified project methodology and standards to form a process from inception to delivery. While defining and developing established KPIs to measure project success and at the same time to identify risks before they can impact the project outcome. Developed framework for mitigation plans. Responsible for developing and incorpo
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