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Writing & Translation


Write and edit the following types of documentation for a non-profit health care management organization: *Policies and procedures *Call guides for call center staff *Training materials (guides, job aids, etc.) for call center and operations staff *Proposals and recommendation reports (written for senior management or MA Executive Office of Elder Affairs, depending upon the topic, to aid in planning, purchasing, or decision-making. Wrote and edited the following types of documentation for a software development company: *Software user manuals for non-technical audiences *Marketing materials such as brochures and product sheets for software applications and software training classes *Web content

Skills & Expertise

BrochuresHealthMacintoshManagementMarketingMaterialsOperating SystemsReportsSnagitSoftware DesignSoftware DevelopmentTrainingUser ManualsVisioWindows

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