Write and edit the following types of documentation for a non-profit health care management organization:
*Policies and procedures
*Call guides for call center staff
*Training materials (guides, job aids, etc.) for call center and operations staff
*Proposals and recommendation reports (written for senior management or MA Executive Office of Elder Affairs, depending upon the topic, to aid in planning, purchasing, or decision-making.
Wrote and edited the following types of documentation for a software development company:
*Software user manuals for non-technical audiences
*Marketing materials such as brochures and product sheets for software applications and software training classes