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My streagth is writing processes and procedures for large IT and Suppport MNC. I am qualified ITIL practioner, Six sigma, Lean trainer. I have writen various processes for support centers and customer service companies on Incident Management, Request Management, Change Management and Problem Management. I am also a very experience Major Problem Review (MPR) writer. I have writen many MPR's for MNC's on their high priority problem around the world.

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$5/hr Ongoing

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My streagth is writing processes and procedures for large IT and Suppport MNC. I am qualified ITIL practioner, Six sigma, Lean trainer. I have writen various processes for support centers and customer service companies on Incident Management, Request Management, Change Management and Problem Management. I am also a very experience Major Problem Review (MPR) writer. I have writen many MPR's for MNC's on their high priority problem around the world.

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