Desktop Support Technician/Network Administrator with 10 years of experience diagnosing and resolving technical problems in a multi-user environment. Advanced knowledge of Lotus Notes 5/6 and Microsoft Exchange email clients, TCP/IP, LAN/WAN, Novell Netware, Windows 9.x, Windows CE, Windows NT, Windows 2000 Professional, Windows 2000 Server, Windows XP Professional, Active Directory, Group Policies, Microsoft Office, Microsoft Sysprep, Ghost, HTML/Microsoft FrontPage, UNIX, Linux and Database fundamentals. Experience working with protocols: PXE, DHCP, DOS & Boot from SAN.
Advanced knowledge of Altiris Client Management Suite (v5.x\6.x), including:
o Client management process design
o Client management infrastructure design including general design activities and specific Altiris product solution designs
o General design activities and infrastructure requirements
o Altiris Deployment Solution\Notification Server
o Inventory Solution\Reporting
o Software Delivery Solution