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Programming & Development

Routers, Firewalls & Security

Worked for Microsoft proper for 3 years Hired in as a base level technician and quickly worked my way up. Worked with a team of select employees that Researched and repaired problem areas in the operating systems and assisted consumers in correcting issues with their computers. Worked in a mentor/supervisory positions, helping other technicians come to a resolution on issues that they could not handle alone. Remotely fixed networking issues, and website design problems. Trained other employees and team members in technical and customer service areas. Created a Macro based spreadsheet that would automatically cross reference employees with raw time clock data, track attendance, generate reports, and graphs, then email them to floor supervisors as usable data. Talented hardware install/replace/repair Passion for computers and training others

Skills & Expertise

Adobe PhotoshopCustomer ServiceDesignEmailFlashFlash DesignFrontpageMicrosoftNetworkingOperating SystemsPagemakerReportsTrainingWeb DesignWebsite DesignWindowsWindows MeWindows XP

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