One of the main aims for Nix Solutions team is to to keep our clients’ systems stable, up to date and efficient that is why we offer 24x7 support service. To provide the best service we use various professional software to monitor remote servers accessibility, services availability (including non-standard services), CPU usage, disk space usage, backup management and other parameters on customer’s demand. Security level monitoring includes firewall configuration, security audits, patching, backups and disaster recovery upon requirements. Our servers, responsible for remote monitoring of the customer networks and services, are located in 3 independent locations in USA and Europe, which allows us to guarantee stable system monitoring without possible ISP outages.
Standard Support Services include
1. 24/7/365 monitoring service.
All supported servers are monitored by our professional monitoring system. Monitoring system sends alert message in case if problem occurs and our shift duty system administrators’ team investigates and resolves the problem with highest priority.
Server availability (ping)
Critical software running status
Hardware resources: CPU load, free RAM, free HDD space
Average system load
Customized monitoring upon request
We provide our customers with access to monitoring system web interface so they could see server status themselves.
Also we can install independent monitoring system on Customer’s side.
2. Daily backup service
Set up of backup software
System configuration daily backups
Customized backups upon request
Backups are stored at 2 different locations: at one of our dedicated backup servers and one of the Customer’s other supported servers if any.
The list of data to be backed up consists of 2 parts: system configuration files and other related data is backed up by default to be restored the shortest time possible in
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