Received grant funding to develop three versions of a telemedicine manual that provided instructional information that focused on the needs of each of its specific users: physicians, administrative staff and patients.
Designed procedural manual for credit card Company that described function of each screen and provided step-by-step instruction on how to navigate through each of the screens. Resulted in a decrease in errors and an increase in efficiency.
Created standard operating procedures manual for claims department; achieved client's goal of providing staff with comprehensive guidelines with minimum risk to legal exposure
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