Over 15 years combined expertise in creating site and page architectures, writing and editing Web content and Web and print-based documentation including contracts, methods and procedures, bids and proposals, training materials, product and user manuals and quick reference materials for the telecommunications and insurance industries. Certifications: (1) Master Certified Internet Web Master; (2)CompTia(TM)i-Net+; (3)Technical Writing (Carleton University, Eric Sprott School of Business, Ottawa, Ontario, Canada).