Develop and maintain domestic and international call centers for ~60 customer service/tech support agents, enabling them to work together as one unit with customers
Saved $1,5M in long distance and networking charges over the last four years, through developing and negotiating contracts with vendors
Saved $100K through custom design of Avaya system and implementing hybrid VoIP , SoftPhone environment.
Saved $40K yearly on cellular/pager related charges through development of intra-company mobile communication policies with cellular phone providers.
Working with facilities department, designed and developed wiring and networking diagrams for new sites, both domestic and international
Designed phone report structure, which enabled sales managers to increase productivity of sales people. Multiple platforms including Avaya, Shoreline reports generators.
Saved $100K in teleconferencing charges, by installing/managing Accord/Polycom (Multi-Site Conference Unit) for video/au
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